All below policies (with the exception of "Warranty") apply only to products purchased directly through this site. Any and all purchases made through a second party retail partner are subject to that partner's specific policies.
Shipping, Lost or Stolen Packages
All orders are shipped to the address provided at checkout via USPS unless otherwise requested. Once an item has been shipped you will receive a email with tracking information to the email provided at checkout.
I recommend shipping to a secure address and turning text notifications on with your local carrier to keep up with your order's location.
Should a package be lost or be stolen in transit/after delivery any and all issues and claims on the matter are between the customer and their local mail carrier. I am not responsible for lost or stolen packages.
In the event there is a discrepancy between your billing and shipping postal code your order will be put on hold until I can establish contact with you. I will fulfill or refund your order at my discretion once I have made contact with you, if I am unable to make contact your order will be cancelled and refunded.
Customs and other International Fees
All international orders are shipped via USPS with tracking and declared as person-person gifts in customs statement. I am not responsible for any additional custom fees, dutys, taxes, or other fees locales may place on shipments and their products.
Unworn items may be returned at buyer's expense within 7 business days of receiving. Items must be postmarked within the 7 business day return window to be eligible for return.
Once I receive a return the item will be inspected, if undamaged and unworn a refund for the original price minus both original shipping cost and a 15% restocking fee will be issued. The purpose of the restocking fee is to compensate me for my time processing your return and the cleaning/detailing/re-listing of the item. If the item shows wear or is otherwise compromised it is ineligible for return.
Sale items are final sale and as such are ineligible for return.
To initiate a return please use the "contact" tab on this website.
Exchanges are considered on a case-by-case basis based on inventory and my work load.
All of my items are one-of-one, and exact aesthetic exchange is rarely possible due to the nature of my materials.
If a item is exchanged it is final sale and ineligible for any further exchanges or returns.
To inquire about a exchange please use the "contact" tab on this website.
Any and all products are guaranteed replacement or repair in the event of serious defect within 60 days of receiving.
Any and all damages from excess wear and tear and/or neglect are not covered by warranty.
My products are handmade one-of-one shoes and should be respected as such, they are casual wear not rugged all-terrain all-weather wear.